I’ve chosen house distribution, do i must signal for my package?
You will should be in on the selected distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it to a neighbour. Or if it does not work, we’ll keep a card to get in contact and organize a more convenient time.
Just How am I going to understand whenever my package will be delivered?
Regarding the early early morning your QuickStart pack arrives to be delivered, your Yodel courier will provide you with a believed 2-hour distribution slot via e-mail and/or SMS message. Please keep in mind the delivery screen is a can’t and estimate be guaranteed in full.
Just how long does the installation just simply take?
In most cases, you are asked by us to enable around a couple of hours, however in many instances we take action much sooner.
Do i must signal for the gear?
Yes, however if you’re maybe maybe perhaps not available, some body aged 18 or higher can alternatively.
Imagine if We have difficulty with QuickStart self-installation?
We now have a separate group to troubleshoot and make suggestions through each step of this process associated with the set-up. If it is maybe not effective we are going to deliver an engineer off to you as quickly as possible, cost-free.
Will you need to dig up my yard or driveway?
This will depend on your own home. If Virgin Media solutions have already been set up formerly, chances are that individuals won’t need to. If you don’t, we might should do a little quantity of searching so that you can bring our community for your requirements.
If you should be not sure, we could organize a pre-install engineer trip to take a look and talk about the process beforehand.
My driveway has provided access, performs this matter?
Yes, we are going to require you to offer us with a few of the neighbors’ details (name, address, phone number and current email address) therefore we could possibly get authorization from their store in case we must do a little digging.
Do you want to need certainly to drill through the walls of my property?
If Virgin Media solutions haven’t been installed into the property before, we might need to do a small amount of drilling so that you can feed our cable in to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.
Do i want a satellite meal from the home?
No, all our services drop our special cable, which means your TV does not get disrupted by poor weather.
I’ve had Virgin before nevertheless the cable happens to be cut, is the fact that a challenge?
Perhaps perhaps Not after all – it just means you won’t have the ability to utilize our QuickStart self-install solution. We’ll arrange for one of y our designers in the future and set every thing up for you personally alternatively.
Our service promise Our service vow
Our service promise Our service vow
Unlimited Data Boost
That is qualified to receive a data boost that is unlimited?
All Oomph bundle clients whom experience a broadband fault leading to a loss that is total of.
Just just How SIMs that are many eligible for the info boost?
All SIMs which you have actually on your own Oomph account qualify for a data boost that is unlimited.
The length of time does my information boost last?
An data that is unlimited persists for 7 days.
In case a fault is certainly not fixed in a week, can I qualify to get another limitless data boost?
Yes. Around 96% of broadband faults are fixed within 7 days. However if for almost any explanation a specialist hasn’t had the oppertunity to eliminate the matter, a boost that is additional be put into the account upon demand.
Next Engineer day
That is entitled to a day engineer that is next?
You aren’t the Ultimate Oomph bundle is qualified to receive the service.
Whenever do i must contact Virgin Media to make certain a following day visit is available?
Call before 7pm Monday to Friday for a day appointment that is next. The engineer will be booked for the following Monday if you call on Saturday.
Which time slots can be found?
There are 2, 8am-12pm or 12pm-4pm.
Have always been we eligible for payment if we cannot book a day engineer that is next?
Periodically, bad weather or disease may produce unavoidable circumstances, so our overnight engineer is certainly not element of our automated settlement scheme. Nonetheless 99% of that time period, an engineer could be to you the day that is next.
Can I will have an engineer sent for several faults?
We’ll constantly make an effort to fix any issues straight away, but we can solve remotely, we’ll send an engineer if it’s not something.